Refund & Cancellation Policy

1. Subscription Cancellation

You may cancel your EXPERIV subscription at any time. Cancellation will take effect at the end of your current billing cycle (e.g., [Cancellation notice period]). You will retain access to your experiment portfolio until the billing cycle concludes.

2. Refund Eligibility

Our infrastructure is billed in advance. Unless specifically stated in an Enterprise Agreement, we do not provide refunds or credits for partial subscription periods or unused time. [Refund eligibility terms to be finalized based on active commercial structure].

3. Enterprise Agreements

If you are on an Enterprise deployment, billing, cancellation, and refund terms are governed strictly by your signed Master Service Agreement (MSA). Please refer to your MSA for specific terms regarding termination for cause and prorated refunds.

4. Contacting Billing Support

If you believe there has been a billing error, please contact our support team immediately at:
Email: support@[domain]